Campaigns can be initiated either as a 1 way, ‘blast’ or as a 2 way ‘conversation’ utilising SMS, Email and Voice channels. This way, you can reach all stakeholders at the push of a button and schedule one-off or repeated broadcasts as required recipients can be targeted using their preferred communication channel to increase probability of first call success.
Pre-define and Customise message templates for each of your business critical services and re-use the same template for periodic service updates. The dynamic data fields enable the injection of incident specific data. Auditable messages on incidents and their updates can assist with compliance with SLAs.
Messaging campaigns can be personalised to suit an audience and then can be grouped by their responses. The Boomcast UI boasts an intuitive dashboard enabling the management of responses and reporting to gauge campaign results. Once engaged in interactive conversations with respondents further marketing opportunities can be exploited.
Using the Boomcast automated system provides the tool to manage, manipulate and analyse all messaging media.
Achieved by the provision of an inbound short or long number across a range of destinations, which enables customers to engage with your organisation. Once engaged, control and management of all messages is back in your hands, enabling you to respond to inbound messages from your email client.
The Boomcast system allows you the ability to run 1 & 2-Way international campaigns using in-country local numbers for cost-effective 2-way communications and inbound campaigns
Ideal for the medical or dental environment to engage with patients, reminding them, automatically of appointments. Cuts down on wasteful missed appointments.
Provides an ideal tool for penetrative, targeted advertising campaigns. Reach out to potential customers via all communications channels and log responses. Makes following up easier and efficient.
Maintain staff awareness of disruptions or service outages. Disseminate up-to-date information quickly and simply and maintain staff focus.
Using the Boomcast tool, organisations can canvas staff, measuring satisfaction or manage customer responses.
The system can be set up to allow customers to initiate conversations, by the provision of an inbound number.